In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2024 - 15:00 CDT
Apr 19, 2024 - 15:00 CDT
Scheduled - Northwestern Information Technology will be performing emergency maintenance on the Athletics Complex firewall. The reason for the maintenance is to follow best practices that have been provided by our vendor. There will be a brief interruption, less than 5 minutes during the maintenance window.
Apr 19, 2024 15:00-17:30 CDT
Apr 19, 2024 15:00-17:30 CDT
Identified - Northwestern IT is aware of a storage issue limiting alum.northwestern.edu users from uploading to Google Photos. The issue is due to unexpected changes that Google made to the alum.northwestern.edu storage environment. We are discussing the matter with Google to identify a workaround.
We will provide updates on this issue as they become available.
Sep 15, 2023 - 11:56 CDT
We will provide updates on this issue as they become available.
Sep 15, 2023 - 11:56 CDT
About This Site
Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.
To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).
Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.
Administrative and Business
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Operational
CAESAR (Student Information Systems)
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Operational
CATracks (Alumni and Advancement)
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Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
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Operational
ConnectNU (Student Information Systems)
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Operational
Data Warehouse Services (Reporting and Analytics)
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Operational
ECATS (Student Information Systems)
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Operational
Facilities Connect (Facilities)
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Operational
Faculty Recruitment System (Human Resources Systems)
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Grad Student Tracking System (Student Information Systems)
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Operational
iBuyNU (Finance and Procurement Systems)
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Operational
CERES (Research Administration Systems)
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Operational
myHR (Human Resources Systems)
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myHR Learn (Human Resources Systems)
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Operational
Northwestern Loan Application System (Student Information Systems)
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NUFinancials (Finance and Procurement Systems)
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NU Parking (Facilities)
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NUPlans (Finance and Procurement Systems)
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Operational
NUPortal (Finance and Procurement Systems)
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Operational
OnBase (Workflow and Document Management)
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Operational
Our Northwestern (Alumni and Advancement)
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Operational
PerfectForms (Workflow and Document Management)
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Operational
Power BI Visualization (Reporting and Analytics)
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Operational
Research Portal (Research Administration Systems)
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Operational
Tableau Visualization (Reporting and Analytics)
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Operational
Student Opportunity Application Portal (Research Administration Systems)
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Operational
Wildcard (Finance and Procurement Systems)
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Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems)
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Operational
Smartsheet
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Operational
Splunk (Reporting and Analytics)
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Operational
ERS (Effort Reporting System) (Finance and Procurement Systems)
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Operational
Communication and Collaboration
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Partial Outage
Digital Signage (REACH) (Mass Communications)
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Operational
Email Defense System (EDS)
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Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications)
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Operational
G Suite
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Partial Outage
Microsoft Teams
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Operational
NU Listserv (Mass Communications)
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NUsites (Self-Service Web Publishing)
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Office 365
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OneDrive
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Public Group/Distribution List (Mass Communications)
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SharePoint
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Television Services
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Operational
Zoom Video Conferencing (Videoconferencing and Telephones)
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Operational
Zoom Web Portal (Videoconferencing and Telephones)
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Operational
NUInfo
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Operational
Web Content Management System (Cascade CMS)
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Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring)
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Operational
E911 Emergency Telephone Calling
Operational
Automated Telephone Directory
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Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure
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Operational
Encryption Key Escrow
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Operational
Endpoint Device Backup
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Operational
Endpoint Software and Configuration Management
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Operational
Mobile Device Management (MDM)
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Operational
Workstation Imaging
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Operational
Identity and Access Management
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Operational
Active Directory (Directory Services)
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Operational
CyberArk (Privileged Account Management)
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Operational
Duo Core Authentication Service (Authentication and Authorization Services)
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Operational
Kerberos (Authentication and Authorization Services)
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Operational
LDAP (Directory Services)
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Operational
Northwestern Online Directory (Directory Services)
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Operational
NUValidate (NETID Services)
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Operational
Shibboleth (Authentication and Authorization Services)
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Operational
Web Single Sign-On (Authentication and Authorization Services)
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Operational
Wildcat Finder
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Operational
Information Security
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Operational
Client Antivirus Software (Secure Computing)
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Operational
Data Center Firewall Rule Modification (Secure Computing)
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Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing)
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Operational
Endpoint Security Software (Secure Computing)
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Operational
InCommon Certificates (SSL Certificate Creation)
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Operational
Managed Firewall Services (Secure Computing)
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Operational
Infrastructure
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Under Maintenance
Amazon Web Services (AWS) (Cloud Service)
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Operational
Cooling Systems (Data Center Facilities)
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Operational
DHCP (Network Management)
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DNS (Network Management)
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Operational
Domain Name and Address Management (DNS/DHCP) (Network Management)
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Operational
Electrical Systems (Data Center Facilities)
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Operational
Enterprise Backup and Restore Services (Server Management)
Operational
Enterprise File Services (Isilon)
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Operational
Firewall (Network Management)
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Operational
GitHub (Cloud Service)
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Operational
Google Cloud (GCP) (Cloud Service)
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Operational
Intercampus Connectivity (Network Connectivity)
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Operational
Load Balancing (Network Connectivity)
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Operational
Microsoft AZURE (Cloud Service)
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Operational
Network Access Control (NAC) (Network Management)
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Operational
Network User Status Agent (NUSA) (Network Management)
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Operational
Network Time Protocol (NTP) (Network Management)
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Operational
NUCloud (Server Management)
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Operational
Oracle RAC (Server Management)
Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity)
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Operational
SolarWinds (Server Management)
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Operational
SSL VPN (Network Connectivity)
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Operational
Utility Power (Data Center Facilities)
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Operational
Virtual Server Hosting (Server Management)
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Operational
Wired Network Services (Network Connectivity)
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Under Maintenance
Wireless Network Services (Network Connectivity)
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Under Maintenance
Decommission Virtual Server (Server Management)
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Operational
PINNACLE (Network Management)
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Operational
Internet Network Services
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Operational
Anypoint Platform (Integration Services)
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DataHub (Integration Services)
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Operational
Professional Services | Service Delivery and Support
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IT Knowledge Base Service
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Service Management Platform
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Research Technologies and Support
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Operational
Kellogg Linux Cluster (KLC) (Server Management)
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Operational
MRI Cluster (Server Management)
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Operational
NUCore
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Operational
Quest Analytics Nodes
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Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management)
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Operational
Research Data Storage Service (RDSS)
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Operational
Globus File Transfer
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Operational
Electronic Research Notebook Service (ERNS)
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Operational
Software and Applications
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Operational
Adobe Creative Cloud
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Operational
MATLAB
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Operational
Qualtrics
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SPSS
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Teaching and Learning Systems
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Canvas
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Library Services
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Panopto
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Technology Support Services
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CONDUITS
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G Suite Student Email Accounts
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Remote Support Assistance
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Statuspage Page Access Users
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Voice Services
Under Maintenance
Call Centers (Videoconferencing and Telephones)
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Operational
Cellular Services (Videoconferencing and Telephones)
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Operational
Conference Bridge
Operational
Local Calling
Operational
Long Distance Calling
Operational
Speech Attendant
Operational
Telephone Services (Videoconferencing and Telephones)
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Under Maintenance
Two-Way Radios (Videoconferencing and Telephones)
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Operational
Voicemail
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(30362) Northwestern GlobalProtect VPN and IT Staff Firewall - Network Maintenance
Apr 20, 2024 06:00-09:00 CDT
Northwestern Information Technology will be performing emergency maintenance on the IT firewall in the Evanston Campus. The IT firewall protects IT networks on the Evanston campus and also acts as the GlobalProtect VPN service. The reason for the maintenance is to follow best practices that have been provided by our vendor. There will be a brief interruption, less than 5 minutes during the maintenance window.
Posted on Apr 19, 2024 - 14:52 CDT
Posted on Apr 19, 2024 - 14:52 CDT
(28708) Swift Hall Network Refresh
Apr 20, 2024 07:00-12:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Mar 15, 2024 - 07:38 CDT
Posted on Mar 15, 2024 - 07:38 CDT
(30297) Technological Institute Floors: 3, 4 Network Refresh
Apr 23, 2024 06:00-08:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 18, 2024 - 10:24 CDT
Posted on Apr 18, 2024 - 10:24 CDT
(30281) Montgomery Ward Building Floors: 1, 2, MZ Network Refresh
Apr 23, 2024 18:00-23:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 18, 2024 - 09:58 CDT
Posted on Apr 18, 2024 - 09:58 CDT
(29698) University Telephone Services Maintenance Chicago Campus
Apr 23, 2024 19:00-23:00 CDT
Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a service interruption of ~10 minutes for some analog telephone lines on the Chicago campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in workspaces and conference rooms will not be affected.
Posted on Apr 05, 2024 - 14:11 CDT
Posted on Apr 05, 2024 - 14:11 CDT
(30273) Inter-Campus Network Maintenance
Apr 24, 2024 19:00 - Apr 25, 2024 01:00 CDT
Northwestern Information Technology will be performing maintenance on infrastructure that forwards data network traffic between the Chicago and Evanston campuses. This maintenance is being performed to increase capacity. No service impact is expected due to the redundant nature of this equipment.
Posted on Apr 18, 2024 - 09:57 CDT
Posted on Apr 18, 2024 - 09:57 CDT
(30186) Wireless Network Equipment Maintenance Evanston Campus- Norris Center
Apr 25, 2024 06:30-16:30 CDT
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Apr 16, 2024 - 17:58 CDT
Posted on Apr 16, 2024 - 17:58 CDT
(29842) University Hall Floors: 0, 1 Network Refresh
Apr 25, 2024 06:30-07:30 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 10, 2024 - 14:06 CDT
Posted on Apr 10, 2024 - 14:06 CDT
(29699) University Telephone Services Maintenance Evanston Campus
Apr 25, 2024 19:00-23:00 CDT
Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a service interruption of ~10 minutes for some analog telephone lines on the Evanston campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in workspaces and conference rooms will not be affected.
Posted on Apr 05, 2024 - 14:11 CDT
Posted on Apr 05, 2024 - 14:11 CDT
(30274) Inter-Campus Network Maintenance
Apr 25, 2024 19:00 - Apr 26, 2024 01:00 CDT
Northwestern Information Technology will be performing maintenance on infrastructure that forwards data network traffic between the Chicago and Evanston campuses. This maintenance is being performed to increase capacity. No service impact is expected due to the redundant nature of this equipment.
Posted on Apr 18, 2024 - 09:57 CDT
Posted on Apr 18, 2024 - 09:57 CDT
(30188) Wireless Network Equipment Maintenance Evanston Campus- Norris Center
Apr 26, 2024 07:00-16:00 CDT
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Apr 16, 2024 - 17:58 CDT
Posted on Apr 16, 2024 - 17:58 CDT
(30348) CERES Downtime 4/29
Apr 29, 2024 17:00-23:00 CDT
CERES will be unavailable the evening of 4/29/24 for vendor maintenance.
Posted on Apr 19, 2024 - 11:41 CDT
Posted on Apr 19, 2024 - 11:41 CDT
(30331) Online Directory Updates
Apr 29, 2024 18:00-19:00 CDT
The Online Directory will experience a brief outage as updates are applied. The Online Directory will require SSO authentication after the upgrade is complete.
Posted on Apr 19, 2024 - 10:05 CDT
Posted on Apr 19, 2024 - 10:05 CDT
(30159) GlobalProtect Mandatory Upgrade
Apr 30, 2024 07:30-08:30 CDT
Northwestern IT is upgrading GlobalProtect, the University’s Virtual Private Network (VPN). Beginning on April 30, at 7:30 a.m. GlobalProtect will require all users to download and install the new client the next time they initiate a VPN connection. The upgrade addresses security vulnerabilities and aligns the University with the vendor’s upgrade window recommendations. The GlobalProtect application will include an updated interface to improve user experience.
For more information, please visit the website https://www.it.northwestern.edu/about/news-events/2024/globalprotect-upgrade.html
Posted on Apr 15, 2024 - 18:56 CDT
For more information, please visit the website https://www.it.northwestern.edu/about/news-events/2024/globalprotect-upgrade.html
Posted on Apr 15, 2024 - 18:56 CDT
(30293) Montgomery Ward Building Floors: 0, 1 Network Refresh
May 1, 2024 06:00-08:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 18, 2024 - 09:59 CDT
Posted on Apr 18, 2024 - 09:59 CDT
(29527) Cook Hall Floors: 2 Network Refresh
May 2, 2024 06:00-08:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 03, 2024 - 16:09 CDT
Posted on Apr 03, 2024 - 16:09 CDT
(29469) Seabury-Western Theological Seminary Floors: B, 1, 2, 3 Network Refresh
May 4, 2024 06:00-14:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 03, 2024 - 16:04 CDT
Posted on Apr 03, 2024 - 16:04 CDT
(30128) Cook Hall Floors: 1 Network Refresh
May 4, 2024 09:00-13:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 15, 2024 - 13:37 CDT
Posted on Apr 15, 2024 - 13:37 CDT
Quest Research Computing Cluster June Maintenance
Jun 8, 2024 07:00 - Jun 14, 2024 17:00 CDT
Quest, including the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable for scheduled maintenance starting at 7:00 CDT on Saturday, June 8, and ending at 17:00 CDT on Friday, June 14. Globus will also be unavailable for file transfers to and from Quest, and between Quest and the Research Data Storage Services (RDSS)/FSMRESFILES. This maintenance is necessary to refresh hardware and apply critical system upgrades. Quest, including access to data on Quest, will be unavailable throughout the entire maintenance period.
During this downtime, the following maintenance will be performed:
- Slurm, Quest's job scheduler, will be upgraded to version 23.11
- New Slurm management nodes will be deployed to replace older hardware and enhance scheduler stability
- Storage system firmware and InfiniBand interconnect drivers will be upgraded to integrate the next generation of computing and storage hardware
- A new InfiniBand interconnect configuration will be implemented to improve connectivity between nodes and Quest storage, enhancing compute performance
- Security patches will be applied to all Quest nodes
- Power and liquid-cooling maintenance will be performed for the healthy operation of computing infrastructure
Impact on Quest and Globus Users:
- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window
- Jobs submitted to Quest with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message as the queue reason
- User jobs and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Transfer Services (RDSS)/FSMRESFILES.
- Requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime. Data in scratch space will have updated timestamps to allow data to remain in scratch. Scratch users can run "checkscratch utility" to monitor the expiration dates in scratch space: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1546#checkscratch
For any questions about this maintenance, please contact quest-help@northwestern.edu
Posted on Apr 17, 2024 - 07:30 CDT
During this downtime, the following maintenance will be performed:
- Slurm, Quest's job scheduler, will be upgraded to version 23.11
- New Slurm management nodes will be deployed to replace older hardware and enhance scheduler stability
- Storage system firmware and InfiniBand interconnect drivers will be upgraded to integrate the next generation of computing and storage hardware
- A new InfiniBand interconnect configuration will be implemented to improve connectivity between nodes and Quest storage, enhancing compute performance
- Security patches will be applied to all Quest nodes
- Power and liquid-cooling maintenance will be performed for the healthy operation of computing infrastructure
Impact on Quest and Globus Users:
- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window
- Jobs submitted to Quest with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message as the queue reason
- User jobs and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Transfer Services (RDSS)/FSMRESFILES.
- Requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime. Data in scratch space will have updated timestamps to allow data to remain in scratch. Scratch users can run "checkscratch utility" to monitor the expiration dates in scratch space: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1546#checkscratch
For any questions about this maintenance, please contact quest-help@northwestern.edu
Posted on Apr 17, 2024 - 07:30 CDT